Analysis - The company needed a new stock control system, they would have identified in the analysis stage that their current stock control system was not sufficient and a new on would be needed.

Decision - Therefore, the company would have made the decision that a new stock control system would be required, based on the information found in the analysis phase. The budget for this task would be decided here also.

Agreement - The decision would then have been discussed with the other employee within the business, ensuring they agree with the idea and are happy to go ahead with it.

Planning - The time allocated to building the new system would be agreed on here and a plan to build this would be made using Gantt and Pert charts.

Implementation - The changeover of systems would occur, so the new stock control system can be used by the company.

Assessment - An evaluation of the new system would be made, if any problems are identified then changes could be made.


Consulting staff when changes are being made:
- Setting up meetings between higher level staff ie. managers with lower level staff to discuss the changes being made. This will ensure they fully understand the changes that are going to take place and are happy with them, they will also be able to offer suggestions to help the change take place smoothly.

Make changes occur easier:
- offer training days to staff, ensuring they understand the change and will still be able to work efficiently with the change being made / ensuring they have the appropriate skills to be able to work with the change.

Keeping staff morale high with changes being made:
- By discussing the changes with staff and getting their views on the change it will make them feel valued by the business and thus keep staff morale high.


Training off staff - ensuring the staff have the appropriate skills and a re taught these skills through training sessions.

Data migration - The conversion of data from the old system to new.

Switching over - This is the point at which the old system is switched off and the new one is switched on.

Disaster Recovery - A plan that has been put into place to restore the old system if the new system fails.

Help Systems - Even after training, staff will need to have a support system in place if they need help. This may be part of the system itself or it may be a help desk with trained IT staff on hand.

Business process change - Most systems are there to support some business process within the organisation. The current process should be analysed to see if changes are required because of the new system. Expert staff should be consulted as part of this analysis.